"I hope you never need me," but I hope you disagree.

As a lawyer, I hope that my friends and my family never need me. Most of the time, people who need a lawyer are people who have problems. In a general sense, anybody who's in the customer service industry could benefit from a little of the same attitude. But just don't let it go too far: "I hope I never see you again" can be either a great sentiment or a really nasty one.

At the same time, though, you almost want your good clients to disagree with you when you say that. As much as you mean them well, if you do a great job serving your clients and exceeding their expectations, the prospect of needing to solve a problem won't be such a hurdle anymore, because they'll have you to help them through it. These are the clients that are great referral sources and the reason why a lot of small business owners really love their jobs.

But how do you as a service provider go from having "just some client" who needs you to having a client who is happy to need you? I'm not entirely sure. But I'm learning. And what I find, or what I think of, I'm going to post here and see if someone else can benefit from it, or show me the error of my ways.

I'm also going to put some information on here related to topics in New Jersey law that might be of use to non-lawyers who can't afford a lawyer or want to go it alone (brave souls, they). What I post isn't legal advice, and it doesn't make me your lawyer, but then again maybe you won't need me if you start with what I post and continue to do your research. Or, maybe you will. In that case, leave your email address in the comments, or text Archer to 50500 to get my contact information.