Tuesday, July 14, 2009

Avoid Malpractice Tip #1- Be Nice and Talk to you Clients

I have nothing scientific to back this up, but I do have the experiences and stories of numerous doctors and lawyers.

If you want to avoid malpractice suits, talk to your clients. The number one complaint you hear about lawyers, especially, is that they don't return phone calls. Even if the news is bad, it is impossible to overstate how important it is that you remain in contact with your clients. They want to be able to trust you- that's your job. When you stop being trustworthy (any way that happens), you put yourself at risk.

And if you're going to take the trouble to talk to them, at least be nice about it. If a client genuinely likes their lawyer or other professional, they are not going to want to sue them because that's just not a "nice" thing to do. Whereas, if you start the mudslinging, they aren't going to hesitate to drop to that level as well. Bad news for you.